Shipping & Delivery

Shipping costs & delivery time

*The listed price is a shipping & handling lump sum. It is either a gross price (= incl. VAT) or a net price (= without VAT). For shipments outside of the European Union, additional taxes or charges (i.e. Customs) for your order, which are not billed by us, will be charged to you directly by the respective customs or tax authorities. Kindly note, the customer is responsible for this required amount. For additional details, please contact these authorities directly.

**The period of time for the delivery starts in case using the payment method bank transfer with the day of transmitting the transfer to the remitting bank, when using other payment methods with the day after the conclusion of contract and ends with the expiration of the last day of the period. In case the last day of the period of time in the destination area is a Saturday, a Sunday or a national holiday, the last day will be the next business day.

Delivery conditions

Orders are normally processed within 1-2 business days after placing your order. Once your order has been dispatched, you will receive an email notification containing a link that will allow you to track your parcel with DHL.
As soon as the parcel arrives in the country of destination, it will be handed over to the local post office for delivery.

For shipping to Germany, Austria and Switzerland, continue shopping on our German website www.zoevacosmetics.de.

For deliveries outside the European Union, please visit our international shop www.zoevacosmetics.com for worldwide shipping.

In case your shipping address is located in the United Kingdom, feel free to visit our UK store at www.zoevacosmetics.co.uk.

Returns

If you would like to return a part of your order please be aware that return shipping costs have to be paid by the customer. For more information on returns instructions, please visit our FAQs.

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Got more questions? Our Customer Care Team will be happy to help. Feel free to visit our contact page.