Is EyeSwipe long-wearing?
Yes. The life-proof formula delivers up to 8 hours* of all-day wear. Once set, the formula locks onto the lids and stays in place without creasing, fading, or smudging.
Do I need a primer?
No, EyeSwipe delivers high color payoff and long-wear performance without a primer.
What are the key characteristics of the EyeSwipe formula?
A creamy texture. High color payoff. Smooth, effortless glide. Long-wear performance (up to 8 hours). Luxurious shimmer finishes.
What’s new about the upgraded formula?
The new EyeSwipe is creamier and smoother than before, with richer pigment and improved blendability. It delivers instant colour payoff with enhanced 8-hour wear performance.
Is Oyster Pearl the same as before?
A very similar shade, now with an improved formula and enhanced performance.
How should I apply it?
Apply directly to your eyelid and blend immediately. Recommended brushes: 228 Crease Definer, 230 Detail Smoky Blender, 234 Smoky Shader.
Can it be used on the waterline?
Not recommended directly on the waterline, but suitable below the waterline.
How do I prevent drying?
Close the cap until you hear a clear “click” to prevent drying.
Is the EyeSwipe Longwear Cream Eyeshadow vegan?
Yes, the EyeSwipe Longwear Cream Eyeshadow is 100% vegan.
Where is it made?
Made in Italy.
Why might the shade look different on me than in the photos?
Results can vary depending on lighting, skin tone, eye shape and application technique. Each shade is designed to enhance your natural features in a way that feels personal to you.
How long does delivery take?
Delivery times depend on your location. Estimated shipping times are: UK: 2–3 business days, Germany: 2–3 business days, EU: 3–5 business days, International: 5–10 business days. Please note that delivery times may vary slightly during busy periods.
When will my order be shipped?
Orders are usually processed and dispatched within 1–2 business days after the order has been placed. Once your order has been shipped, you will receive a confirmation email with tracking information.
How can I track my order?
As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking link. You can use this link at any time to check the current delivery status of your parcel.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please allow a little additional transit time as shipping delays may occasionally occur. If your order still hasn't arrived, please contact our Customer Care team for assistance.
Do I have to pay customs duties or import fees?
For deliveries outside the European Union, customs duties or import fees may apply and are determined by the local customs authorities. These charges are the responsibility of the recipient. Orders shipped within the EU and to the UK are not subject to additional customs duties.
How long do I have to return my order?
You can return unused and unopened products within 28 days of delivery. To be eligible for a return, items must be in their original condition and packaging. Please make sure the products have not been used or opened.
Can I return opened cosmetic products?
For hygiene and safety reasons, opened or used cosmetic products cannot be returned. We can only accept returns of products that are unused, unopened, and in their original packaging.
Who pays for return shipping?
Return shipping costs depend on the country from which the return is sent. In some regions, customers are responsible for return shipping fees. Please refer to our Returns Policy for detailed information about return costs and instructions.
When will I receive my refund?
Once we receive and inspect your return, refunds are usually processed within 5–14 business days. The refund will be issued to your original payment method.
