Careers

At ZOEVA, we value the commitment and enthusiasm of our colleagues who contribute daily to bringing our vision of beauty and quality to the world. Our passion for cosmetics and the pursuit of perfection is reflected in each of our products and in the culture of our company.

We are looking for part-time reinforcement for our Customer Care Team starting immediately (20-30 hours/week)

CUSTOMER SERVICE AGENT (M/F/D)

As a Customer Care Team member (m/f/d), you will be the face of our brand and an essential part of the customer service team. You will assist our customers with any questions and issues, ensuring that every enquiry is handled professionally and efficiently.

JOB

• Interact with our customers from around the world via email, social media, messaging services, and live chat.
• Represent the ZOEVA brand and provide our customers with excellent service at all times
• Process orders through our Shopify and ERP platform
• Build close relationships with other departments to coordinate all product and service enquiries quickly, seamlessly, and to our customers' satisfaction
• Handle and respond to customer product reviews and user-generated content 
• Participate in continuous product training to become fully knowledgeable about the ZOEVA range and provide customers with optimal advice and cross-selling opportunities

YOUR PROFILE

• Excellent spoken and written English and German skills
• Fluency in spoken and written French is an advantage
• Passion for working with customers as well as excellent communication and service-oriented skills
• At least one year of professional experience in customer service or the service industry
• Flexible schedule with availability on weekends
• Attention to detail and accuracy
• Ability to manage multiple tasks effectively, set priorities, and organise your workload
• A "can-do" attitude and a willingness to learn and face new challenges

WE OFFER YOU

• An environment passionate about a brand, design, and high-quality products
• Flat hierarchies and open communication channels
• Plenty of room for ideas, responsibility, and development opportunities
• A dedicated work atmosphere in a dynamic team
• Employee discount on ZOEVA products
• Flexible working between remote activities and our Frankfurt office (4 days per month)

We look forward to receiving your complete application (cover letter, CV, and
certificates) by email at hr@zoeva.de.

There are currently no other vacancies at ZOEVA. The company prides itself on a stable and dedicated team that continues to set the standard in the beauty industry.