Shipping & Delivery

 

Shipping costs & delivery time

 

Great news: We are shipping across the world!

 

We send all parcels with DHL Paket International Premium delivery service from Germany.
To find out about your local shipping rates* and delivery times** please have a look at the table below.


Germany

European Union

United Kingdom

International

 

Germany (in German)
www.zoevacosmetics.de

Germany
DHL Premium
Free shipping
Shipping costs: 0,00 €*
Delivery time: 1-3 business days**
Austria
DHL Parcel International Premium
Free shipping
Shipping costs: 0,00 €*
Delivery time: 2-8 business days**
Switzerland
DHL Parcel International Premium
Free shipping over 100,00 €
Shipping costs: 15,00 €*
Delivery time: 2-8 business days**

Europe (in English)
www.zoevacosmetics.eu

 

Austria
Free shipping
Shipping costs: 0,00 €*
Delivery time: 2-8 business days**
Belgium
Free shipping over 50,00 €
Shipping costs: 4,90 €*
Delivery time: 2-8 business days**
Bulgaria
Free shipping over 75,00 €
Shipping costs: 7,90 €*
Delivery time: 4-11 business days*
Croatia
Free shipping over 75,00 €
Shipping costs: 7,90 €*
Delivery time: 4-11 business days**
Cyprus
Free shipping over 75,00 €
Shipping costs: 7,90 €*
Delivery time 3-10 business days**
Czech Republic
Free shipping over 75,00 €
Shipping costs: 6,90 €*
Delivery time: 2-8 business days**
Denmark
Free shipping over 75,00 €
Shipping costs: 6,90 €*
Delivery time: 5-11 business days**
Estonia
Free shipping over 75,00 €
Shipping costs: 7,90 €*
Delivery time: 3-11 business days**
Finland
Free shipping over 75,00 €
Shipping costs: 7,90 €*
Delivery time: 3-11 business days**
France
Free shipping over 50,00 €
Shipping costs: 5,90 €*
Delivery time: 3-9 business days**
Greece
Free shipping over 75,00 €
Shipping costs: 7,90 €*
Delivery time: 3-10 business days**
Hungary
Free shipping over 75,00 €
Shipping costs: 6,90 €*
Delivery time: 4-11 business days**
Ireland
Free shipping over 75,00 €
Shipping costs: 7,90 €*
Delivery time 3-5 business days**
Italy
Free shipping over 50,00 €
Shipping costs: 7,90 €*
Delivery time: 3-5 business days**
Latvia
Free shipping over 75,00 €
Shipping costs: 7,90 €*
Delivery time: 3-10 business days**
Lithuania
Free shipping over 75,00 €
Shipping costs 7,90 €*
Delivery time: 3-11 business days**
Luxembourg
Free shipping over 75,00 €
Shipping costs: 6,90 €*
Delivery time: 2-8 business days**
Malta
Free shipping over 75,00 €
Shipping costs: 7,90 €*
Delivery time: 4-11 business days**
Netherlands
Free shipping over 50,00 €
Shipping costs: 4,90 €*
Delivery time: 2-8 business days**
Poland
Free shipping over 50,00 €
Shipping costs: 5,90 €*
Delivery time: 2-8 business days**
Portugal
Free shipping over 75,00 €
Shipping costs: 7,90 €*
Delivery time: 3-10 business days**
Romania
Free shipping over 75,00 €
Shipping costs: 6,90 €*
Delivery time: 5-13 business days**
Slovakia
Free shipping over 75,00 €
Shipping costs: 6,90 €*
Delivery time: 3-10 business days
Slovenia

Free shipping over 75,00 €
Shipping costs 6,90 €*
Delivery time: 3-10 business days**

Spain
Free shipping over 50,00 €
Shipping costs: 5,90 €*
Delivery time: 4-11 business days**
Sweden
Free shipping over 75,00 €
Shipping costs: 6,90 €
Delivery time: 3-10 business days**

 

United Kingdom (in English)
www.zoevacosmetics.co.uk 

 United Kingdom
Free shipping
Shipping costs: £ 0,00*
Delivery time: 5-12 business days**

 

International (in English)
www.zoevacosmetics.com

United States of America
Free shipping over US$100.00
Shipping costs: US$18.00*
Delivery time: 6-20 business days**

Australia

Free shipping over US$100.00
Shipping costs: US$25.00*
Delivery time: 9-40 business days**

Canada

Free shipping over US$100.00
Shipping costs: US$25.00*
Delivery time: 6-40 business days**

Belarus, Moldova, Norway, Albania, Liechtenstein, Switzerland

Free shipping over US$100.00
Shipping costs: US$15.00*
Delivery time: 8 to 26 business days**

Algeria, Georgia, Israel, Turkey

Free shipping over US$100.00
Shipping costs: US$25.00*
Delivery time: 8 to 26 business days**

Kazakhstan, Kuwait, Qatar, Saudi Arabia, United Arab Emirates

Free shipping over US$125.00
Shipping costs: US$25.00*
Delivery time: 8 to 26 business days**

Armenia, Azerbaijan, Bahrain, China, Hong Kong SAR, India, Indonesia, Japan, Jordan, Kyrgyzstan, Macao SAR, Malaysia, Mexico, Oman, Singapore, South Korea, Taiwan, Thailand, Uzbekistan, Vietnam

Free shipping over US$125.00
Shipping costs: US$30.00*
Delivery time: 8 to 26 business days**

Argentina, Colombia, South Africa, Peru

Free shipping over US$125.00
Shipping costs: US$35.00*
Delivery time: 8 to 26 business days**

New Zealand

Free shipping over US$125.00
Shipping costs: US$35.00*
Delivery time: 10-50 business days**

Monaco

Free shipping over US$75.00
Shipping costs: US$15.00*
Delivery time: 5-25 business days**

 

During the high season please be aware of potential delays with order processing and delivery. We love our customers and promise we will do our best to get your order to you as soon as possible!

 

*The listed price is a shipping & handling lump sum. It is either a gross price (= incl. VAT) or a net price (= without VAT). For shipments outside of the European Union, additional taxes or charges (i.e. Customs) for your order, which are not billed by us, will be charged to you directly by the respective customs or tax authorities. Kindly note, the customer is responsible for this required amount. For additional details, please contact these authorities directly.


**The period of time for the delivery starts in case using the payment method bank transfer with the day of transmitting the transfer to the remitting bank, when using other payment methods with the day after the conclusion of contract and ends with the expiration of the last day of the period. In case the last day of the period of time in the destination area is a Saturday, a Sunday or a national holiday, the last day will be the next business day.

 

 

 

Delivery conditions

Orders are normally processed within 1-2 business days after placing your order. Once your order has been dispatched, you will receive an email notification containing a link that will allow you to track your parcel with DHL.
As soon as the parcel arrives in the country of destination, it will be handed over to the local post office for delivery.

 

For shipping to Germany, Austria and Switzerland, continue shopping on our German website www.zoevacosmetics.de.

 

In case your shipping address is located in the European Union, feel free to visit our EU store at www.zoevacosmetics.eu.

 

For deliveries to the United Kingdom, please visit our UK Store www.zoevacosmetics.co.uk to place your order.

 

 

 

Returns

If you would like to return a part of your order please be aware that return shipping costs have to be paid by the customer. For more information on returns instructions, please visit our FAQs.

 

 

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Got more questions? Our Customer Care Team will be happy to help. Feel free to visit our contact page.